French Connection Julianna Heart Cardigan

So sorry your purchase wasn't just right! We are able to offer fast and easy returns with our self serve return feature. To start a return, log in to your account and navigate to your orders page. Select the order and then the item you wish to return, then select "Request Return". Once we receive your request, you will be emailed a return label if the item is returnable. If you do not have an online account but wish to return an item, please send us an email at hello@shopmaccollection.com and we will get back with you with a return label ASAP.

Store credit will be issued via email once we receive your return.

Clothing items may be returned within 30 days of receiving order for store credit only. To return an item from an online order for store credit, you must ship the item within 30 days of the date the item arrived to you. Shipping charges will not be refunded.

Final sale items include sale items or items purchased at a discount of 30% or more, jewelry/eyewear/hair accessories, bodysuits, and bralettes/bramis, seasonal items, beaded purse straps, fragrance items, and cosmetic items. Returned items must have original tag still attached. Returned items must be unwashed and unworn. Items that appear to be worn, have stains or pet hair, etc. may not be returned.

We love being able to offer you FIRST dibs on some of our best selling styles on our Preorder Page! Before ordering, please note the estimated time of arrival (ETA) next to the size you are ordering. If there is no ETA next to the size and it is not sold out, it is ready to ship and we will process your order as soon as you place it!

Returns & Cancellations: We do our best to work with you if you change your mind on an order & we understand things happen! Please keep in mind that our return and exchange policy is 30 days from the date the item is delivered to you for store credit only. However, if you change your mind on an item you placed for preorder, full refunds will be honored ONLY in the event that the item is running behind from the ETA at the time of purchase. 

Estimated arrival dates: Please note that these dates are the dates they are expected to arrive TO US, but more often than not, they will arrive well before these dates. Please also keep in mind that we have very little control over when these items come to us, as we already have them on order but they could be running behind in manufacturing.